VP, Client Success and End User Activation

Why Join?

  1. You will directly impact our country’s mental health crisis, drawing in more people to use a truly scalable, low-stigma, high-impact care model with an already-proven ability to deliver positive clinical outcomes at 1/10th the cost of alternative care models. 
  2. We really care about the people who need care the most. Nearly 40% of the people we engage are from underserved racial and ethnic backgrounds. Unlike other mental health services, we see 46% male usership. 
  3. You excel in a distributed, frictionless team with a non-bureaucratic approach to client success. 

The Role:

This role will be transitioning from founder-led to led-by-you. It will begin as a scrappy, roll-up-your-sleeves, hands-on experience and rapidly scale to growing and leading a team including:

  • Launching new enterprise clients (employers, health plan members, hospitals/healthcare workers, municipalities/first responders)
  • Creating a shared definition of success between Supportiv and each individual client: timelines, utilization, outcomes, costs, etc.
    • Setting and managing client targets and reporting
    • Being the warm, grounded main point of contact for clients, bringing input back to the team
    • Persuading clients to greenlight creative guerrilla outreach methods
  • Ramping up and driving ongoing B2B2C end user engagement and utilization across client populations through a variety of channels including
    • Field/in-person
    • Guerilla
    • Digital
    • Social 
    • Events
  • Hypothesizing, testing, and iterating omni-channel strategies to achieve positive outcomes for both the enterprise client and end user
  • Collaborating with the dev team on client implementations, testing, and design and with the sales and product teams to loop insights into the client acquisition process and end user experience

You:

  • Are a creative and gregarious communicator 
  • Love proactive outreach and helping others learn about resources available to them
  • Communicate with a masterful balance between persuasion and tact
  • Question yourself and your ideas to continually learn and grow
  • Enjoy juggling multiple projects and rapidly adjusting to new priorities
  • Are endlessly curious about trying new methods and techniques
  • Think outside the box during brainstorming but trust and rely on testing and analysis for improving performance
  • Are a voracious consumer of content, able to draw parallels, borrow, and adapt learnings into new efforts to test 
  • Want your work to directly improve people’s everyday lives
  • Are looking for a workplace where there is room to grow

Your Experience:

  • 5+ years experience in growth hacking, guerilla/field marketing, and omni-channel B2B2C marketing, supplemented by other customer insights, sales, and/or client success experience
  • Success with creative boots-on-the-ground campaigns and engagement efforts with demonstrated growth and/or ROI you achieved
  • Track record of building and maintaining multiple client-facing relationships simultaneously
  • Strong familiarity with social media platforms
  • Experience completing ROI analyses for marketing campaigns
  • Familiarity with A/B testing and iterating based on real-time feedback

Why Supportiv, Why Now?

  1. We have traction: We have demonstrated success with two Fortune 5 client partnerships (among other customers) and over 1.6 million unique individual users served to date. (See a recent GDBHT2022 presentation with a happy client.)
  2. Our model works: We have over 178 million data points from our peer support chats demonstrating engagement, outcomes, and our offering’s ability to engage historically underserved/underrepresented segments. 
  3. Our tech is patented: We augment our trained moderators with 9+ AI models and engines to ensure user safety, effective matching, and hyper-personalized content sharing. 
  4. We’re easy to work with: Our distributed team lets you work where you’re most comfortable. We care about each other, work well together, and respect each other’s work-life boundaries and preferences.  
  5. Our clients love us: Supportiv speaks to users who are unlikely to engage with traditional mental healthcare options, reaching a large and under-served niche of consumers. The service offers high quality care with clinical-grade outcomes for pennies on the dollar. Quick implementation and infinite scalability don’t hurt. 

Supportiv’s Offer:

  • Competitive compensation package with equity for eligible roles
  • Comprehensive health benefits for you (100% paid) and your dependents, including vision and dental, for full-time, US-based employees
  • 401k with vested match for full-time, US-based employees
  • Remote and location agnostic within US time zones
  • Flexible work, time-off and company-wide PTO time periods
  • Unlimited use of Supportiv’s anonymous peer support at no cost
  • Learning and development budget for conferences and courses 
  • Collaborate on a multidisciplinary, close-knit, all-star team
  • In-person team gatherings with a team building, non-work emphasis

Sample Interview Process:

  • [30 min] Initial screen: experience and cultural fit
  • [Take Home] Written scenarios to show us your creative marketing brain at work, with two days to brainstorm tactics
  • [20 min] Q&A with company co-founder/CEO
  • [1 hr] In-depth panel interview:
    • Share a past professional case study or rundown of your past omni-channel effort(s) to drive end user engagement, and results
    • Discussion of client needs, concerns, pain points in this space
  • [20 min] Debrief with company co-founder/CEO
  • Reference check and make you an offer

If you’re a great fit for this role, let us know why! Send your cover letter and resume to [email protected] with the subject line “VP, Client Success and End User Activation”. 

For a full list of open positions, check out our careers page.