Question 1

What is Supportiv?

Accepted Answer

Supportiv connects students with online support anytime, anywhere. Users are matched into topic-specific groups using simple statements such as “My friends all have dates to homecoming, I don’t want to go alone” or “I just want to hide because everyone is staring at my acne”.

Question 2

How does it work?

Accepted Answer

Supportiv matches teens, in less than one minute, with other teens struggling with something similar. Everyone in the chat can immediately relate and help each other as peers. Teens can chat about any topic, and everyone is always anonymous. All chats are guided in real-time by a professionally trained moderator to ensure safety and keep the conversation on track. As teens chat and expresses what they’re going through, they will see resources like articles, videos, worksheets, and community programs that are useful for coping, problem solving and healing.

Question 3

How will our students benefit from Supportiv?

Accepted Answer

When people enter Supportiv’s live chats, they are feeling upset, unheard, alone, angry, sad, and not sure what to do. They will be welcomed by a trained moderator who will encourage them to vent and share how they are feeling. They will hear from peers dealing with a similar struggle. The trained moderator will facilitate group problem solving while also giving each user useful and free information and resources that can be accessed after the chat. When your student leaves the chat, they will feel understood, supported and equipped with ideas and resources to help them deal with their struggles.

Question 4

Is Supportiv a form of counseling or therapy?

Accepted Answer

Some of the most familiar forms of peer support are grief support groups and Alcoholics Anonymous® where regular people band together to help each other through a common struggle. Supportiv has expanded that concept of peer support to cover every possible mental, emotional, and social struggle we go through in everyday life. Unlike therapy, there is no therapist present to diagnose or treat participants. Instead, Supportiv provides a real-time moderator who facilitates the chat among peers to ensure everyone feels safe and secure and who guides the conversation forward.

Question 5

Who can access Supportiv?  How will students access Supportiv?

Accepted Answer

All high school students in the Clark County School District are eligible to use Supportiv at no cost to them. Supportiv is not an app and can be accessed from any computer or mobile device such as a smartphone or iPad. Your student will be given a website address to type into their computer or mobile device browser, or a QR code that can be scanned with their phone’s camera.

Question 6

How will students hear about Supportiv?

Accepted Answer

Your students may hear about Supportiv from other students via social media posts (TikTok, Instagram, etc.), during school events, or even outside of school where they meet with friends and participate in afterschool activities.

Question 7

If I get questions from parents, where do I send them for answers?

Accepted Answer

You can direct parents to this website (www.supportiv.com/uhc-ccsd) and ask them to click the “I am a parent / guardian” button where they can access FAQs specific to parents and guardians.

Question 8

If I get questions from teachers, faculty and staff, where do I send them for answers?

Accepted Answer

You can direct teachers, faculty and staff to this website (www.supportiv.com/uhc-ccsd) and tell them to click on the “Teachers/Staff” button where they can access FAQs specific to school administrators.

Question 9

Are teachers, faculty and staff expected to tell their students about Supportiv?

Accepted Answer

No. It’s important that kids hear about Supportiv from other teens like themselves to establish trust and credibility. Supportiv will enlist the help of teens and teen influencers in the community to talk about Supportiv and the benefits of peer-to-peer support. Of course, if students ask about Supportiv, you should acknowledge you are aware of the program and think it is a valuable resource. If a student asks you where they can get more information about Supportiv, please direct them to www.supportiv.com/ccsd where they can access information and join a live chat by clicking on the yellow “Chat Now” button at the top of the page.

Question 10

How can I help to get the word out and get our students to use Supportiv?

Accepted Answer

It’s important that kids hear about Supportiv from other teens like themselves to establish trust and credibility. If you are a sponsor of a student-led club or organization that you think would like to get involved in promoting Supportiv to other students, you can access resources from this website (www.supportiv.com/uhc-ccsd) by clicking on “Download Tools” at the top of the page. Here you will find downloadable posters and flyers to help promote the awareness of Supportiv.

Question 11

When does free access start?  When can students access Supportiv?

Accepted Answer

Supportiv will be available at no cost to high school students in the Clark County School district beginning February 1, 2024. Students can access Supportiv anytime of day, any day of the week, including Saturdays and Sundays. Students will be connected to a moderator and a peer-to-peer chat session within 30 seconds of requesting help.

Question 12

Why is it free?  Who is paying for it?

Accepted Answer

The UnitedHealthcare Plan of Nevada Medicaid foundation has provided a one-time community grant to make Supportiv available to all high schools in the Clark County School District. UnitedHealthcare is a national provider of health insurance and healthcare services with a mission to help people live healthier lives and make the health system work better for everyone. UnitedHealthcare is dedicated to improving the mental health of youth by improving access to affordable and effective mental health services. UnitedHealthcare has validated the effectiveness of peer-to-peer support and sees a need in Nevada to support the communities they serve.

Question 13

What happens when the grant runs out?

Accepted Answer

UnitedHealthcare will be evaluating the effectiveness of Supportiv six months after making the service available to high school students in the Clark County School District. If the program is determined to be successful, UnitedHealthcare will seek to continue funding the program in 2025.

Question 14

Does a student need parental approval?

Accepted Answer

No. Students ages 13 and up do not require parental consent. Students only need a computer or mobile device to access Supportiv to answer one simple question: What’s your struggle? If a participant self-reports they are under the age of 13, they will be removed from the chat. Supportiv does not provide therapy. There is no therapist present to diagnose or treat participants.

Question 15

How are students kept safe during the chats?

Accepted Answer

All chats are facilitated by highly trained moderators who keep your students safe from trolls and cyberbullying. If anyone in the chat is ignoring the chat rules for peaceful participation, acting judgmental, or dominating the chat, the Supportiv moderator is there to mute them or remove them as needed to maintain the flow of the chat in a supportive way.

Question 16

Who are the moderators?  How are they trained?

Accepted Answer

Supportiv moderators are psychology students (graduate and undergraduate) who’ve completed extensive training in all aspects of facilitating and safeguarding the chats. They can ask questions, mute or remove any troublemakers, route people to crisis services, and share resources with the group, among other functions.

Question 17

Is the student’s identity really kept anonymous?

Accepted Answer

Yes, everyone is 100% anonymous. Users do not create accounts. No one can know who the student really is because they are never asked for a name, ID#, school name, credit card, or any contact information.

Question 18

What if a child brings up a more serious concern in the chat room?

Accepted Answer

The moderator is trained to detect and deal with crisis situations. The moderator will take the student out of the chat and engage with them away from other chat participants. The moderator is trained to ask a series of questions to assess the threat. In emergency situations, users are referred by the moderator to a push button-dial screen on their mobile device for:

911 – Medical Emergency
988 – Crisis Support Services
National Suicide Prevention Hotline
National Sexual Assault Hotline
National Domestic Violence Hotline

Supportiv is meant to be a supplement to current resources already available to students, not a replacement. But just in case of emergency situations, these hotlines are readily available for the student to get help in the moment a crisis occurs.

Question 19

What is my role as a school district leader?

Accepted Answer

We ask that district leaders be informed advocates of the Supportiv program. Students will learn about Supportiv as part of a grass-roots, student-led communications and marketing effort in your community. If you receive questions from school administrators or parents, you can direct them to visit this website (www.supportiv.com/uhc-ccsd) to learn more. You can direct students to www.supportiv.com/ccsd where they can learn more and access a live chat session by clicking on the yellow “Chat Now” button at the top of the page.

Question 20

How can I contact Supportiv?

Accepted Answer

The best way to reach the Supportiv team are via email at info@supportiv.com or by phone at 1-800-845-0015. Please keep in mind that emotional support is only available by chat.

District Leaders FAQs Answered