Last Updated: September 20, 2021
What Information Does Supportiv Collect?
Supportiv is an anonymous service that does not require any personal information for use.
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Service, or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at [email protected]
Non-Personally-Identifiable Information: We may collect and aggregate non-personally identifiable information, such as a website that referred you to us, browser type and language, hardware types, geographic location, and access times and durations. We also may collect navigational information, including information about the Service content or pages you view, the links you click, and other actions taken in connection with the Service.
When you visit our website, Supportiv uses the following third-party analytics services to help us analyze, monitor, and improve our website and services: Google Analytics – https://www.google.com/policies/privacy/. Supportiv does not provide any personal information to these third-party services.
Links To Other Sites: Our site may contain links to external sites or services. Supportiv does not maintain these sites and is not responsible for the privacy practices of sites or services it does not operate. You should consult the respective privacy policies posted on these sites.
Will Supportiv Share Any Personal Information It Receives?
Supportiv will use personal information directly provided by you solely for the purpose for which you have provided it, whether it be to use the Service, access the app, register, communicate with you or others, request information, etc. We may share this information with service providers who perform services on our behalf, such as processing information requests, displaying stored data you access, to assist us in marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service they provide, will be required to maintain the confidentiality of the information, and will be prohibited from using it for any other purpose. We may also use the information you provide to contact you for reasons related to your submitted content, use of the Service, or in reply to a communication to us. Additionally, in cases where you have opted-in, we may periodically send you email or text messages or call your mobile number regarding existing or prospective products and services, or to obtain information to better understand our users. You can opt out of such non-transactional communications at any time. We may de-identify or anonymize your personal information so that you are not individually identified, and provide that information to third parties that we do business with. We also may combine your de-identified information with that of other users to create aggregate de-identified data that may be disclosed to third parties who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. We may also use information you provide to send you email or text messages concerning offers from our partners and other third parties that we think may be of interest to you. If you do not wish to receive marketing emails, you may follow the “unsubscribe” or “stop” instructions included within each communication. If we are acquired by or merge with another company, or if substantially all of our assets are transferred to another company for any reason, we may transfer the information we have collected from you to the other or successor company.
Supportiv or our third-party partners will use non-personally-identifiable information to track and analyze usage and volume statistical information from our users to administer our content in order to improve the Service. We may also perform statistical analysis of user behavior in order to measure interest in our online products and services for product development purposes.
The Service is owned by Supportiv and may be accessed in the United States and abroad. For data protection purposes, Supportiv is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
Notice to European Users
How Does A User Change Or Update Information?
Security and Encryption
We follow generally accepted industry standards to help protect your personal information. No method of transmission over the internet, mobile technology, or method of electronic storage, is completely secure. Therefore, while we endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security. Our Service has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. You are responsible to keep your password secure.
Any profile you create is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.
Your California Privacy Rights
California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their personal information for direct marketing purposes during the preceding calendar year and the categories of personal information shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at [email protected] with “California Privacy Rights” in the subject line or by writing to us at 2222 Harold Way, Berkeley, CA 94704.
Changes To This Policy
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