VP, Client Solutions | SME: Behavioral Health, Employee Benefits, Medicare, and/or Medicaid

Full Time • United States

The world is not alright. Stress, lack of motivation, and pressure to suck it up and keep getting stuff done are all-pervasive. There are positive trends towards shattering mental health stigma, but therapist shortages, access, and affordability remain key problems.

That’s where you, our new VP of Client Solutions, come in. Our digital peer-to-peer mental, emotional, and social support model works: Meeting people where they are, in real-time, and delivering clinical-grade outcomes. We’ve already been the go-to emotional support for 1.8 million unique individual users, and we’ve partnered with marquee enterprise clients including multiple national health plans, Fortune 50 employers, EAPs, Hospital Systems, Medicare Supplement, Medicaid, Universities, and High Schools. We’re seeking subject matter experts (SMEs) in the populations and verticals we serve: Medicaid, Medicare, Employee Benefits, Behavioral Health and EAPs, and more. Supportiv is growing rapidly, so join us to be a part of addressing the immense mental health care gap.

Please note: Interested candidates should apply via email to careers@supportiv.com with the subject line “Candidate for VP, Client Solutions”. All email applicants will receive a response. Generic applications submitted via LinkedIn are unlikely to be reviewed.

About Supportiv

Supportiv is a subclinical, on-demand peer-to-peer mental, emotional, and social support service with outcomes that are on par with clinical services like therapy at 1/10 the cost – now that’s health equity, accessibility, and affordability.

Based on a multi-patented process, users are matched according to their natural language expressed needs, in less than one minute, to a dynamically-formed peer group chat of max five users, which is live moderated by a trained professional. As the chat unfolds, we understand more about what the user needs and precision-match hyper-relevant healthcare resources and services, all in real-time.

Supportiv enables users to cope with, problem-solve, and heal from mental health struggles in an ultra user-friendly, practical, tactical way, outside the confines of the overburdened US mental health system, by harnessing the power of AI and natural language processing (NLP). We offer proprietary outcomes measurements unmatched in the industry.

Why Supportiv, Why Now?

  1. Our model works: Our user engagement rates and outcomes –-on par with therapy– get double takes and have led to market momentum.
  2. We have traction: We’ve already contracted with multiple health plans and Fortune 50 companies for you to highlight in deep conversations and relationship-building with other employers, payers, and partners.
  3. We serve a clear unmet need: The market needs mental health services but there is a massive national therapist shortage. Most solutions are funneling people to therapists, not solving the real problem. Supportiv’s unlimited scalability and price point unlock a whole new care channel.
  4. Our tech is patented: You will be proud to showcase our multi-patented capabilities and novel methods. Over a dozen proprietary AI models and engines ensure user safety, precision peer matching, hyper-personalized resource sharing, incomparable in the market.
  5. Implementation is fast: Our technical implementation is quick and will make your life, and our customers’ lives, easy. We can embed our offering into existing apps, websites, or benefits portals, in minutes.
  6. Now is the time: We are receiving inbound inquiries even without active marketing efforts, and are also about to expand our marketing capabilities to generate more.

About You

VP, Client Solutions is a business development role, but prior sales experience is not a prerequisite. We’re interested in you as a subject matter expert who has career expertise in building solutions across Behavioral Health, Employee Benefits, Medicare and/or Medicaid and can have meaningful conversations with senior leaders and clinical decision makers. We’ll coach you on the sales process!

  • Enjoy navigating health plans and large employers, and are an expert at achieving layered stakeholder buy-in
  • Enjoy creative and dynamic consultative interactions with complex buyers, articulating value propositions and co-creating solutions
  • Enjoy researching and investigating potential client organizations to understand their business model and internal organizational structure.
  • Can instill trust as you develop relationships, serving as a thought leader throughout the sales and contracting process as well as post-implementation
  • Eager to work closely with our Client Success & User Activation team to craft messaging and materials
  • Feel ready to attend conferences, customer meetings, and travel up to 30% (as needed)
  • Are excited by the upside opportunity of a growing startup and the ability to do good while doing well
  • Believe in what we do and are ready to change the paradigm of care delivery

Your Experience

  • Minimum 3 years related SME experience in Behavioral Health, Employee Benefits, Medicare, Medicaid, Population Health, or Hospital Systems
  • Understanding of the market dynamics of health plans, EAPs, and self-insured employer benefit plans
  • Understanding of the mental health solutions landscape
  • B2B value story creation and communication skills with the ability to tailor value propositions to different leadership roles (e.g. product, finance, clinical) and communicate them effectively via powerpoint presentations and emails
  • Bonus skill: Experience using Hubspot or equivalent to manage a pipeline, reporting and performance dashboards

If this role sounds exciting, but your experience isn’t a perfect fit, we still welcome your application. We’re hiring for several roles, and will consider your interest.

The Whole Package

  • Competitive compensation package with equity and commission structure
  • Comprehensive health benefits for you (100% paid) and your dependents
  • 401k with 4% match vesting
  • Location agnostic within US time zones
  • Flexible work, time-off and company-wide PTO time periods
  • Collaborate in a multidisciplinary start-up culture with a close-knit, all-star team
  • Learning and development budget for conferences and courses

Interview Process

  • [15 min] Initial screen
  • [30 min] Candidate background deep dive
  • [30 min] Example presentation on any topic (10 min) + Q&A with company Co-Founder/CEO
  • [30 min] Values and cultural fit interview with selected team members
  • Reference check(s)
  • [30 min] Final Q&A with company CEO
  • Make you an offer

How To Apply

Please send your resume and cover letter to careers@supportiv.com with the subject line “Candidate for VP, Client Solutions”.

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